Vowel offers products of international quality to its members/ associates. If the product purchased by the associates or consumers are of inferior quality or with manufacturing defects, the Company guarantees replacement. However, this guarantee does not extend to damages or contamination due to usage, expiry, negligence or deliberate act.
In case of any dissatisfaction, manufacturing or packaging defect, the associates can return/exchange the product to/from the company (any of the company’s billing centres), within 30 days from the date of purchase. They have to provide a good reason and return the said products along with the original invoice copy:
• Product Return Form
• Reason for return
• Copy of Invoice
• Products to be returned (in duly pack condition/with original packing).
The Company provides a Buy Back Policy to the associate who wishes to resign from his/her associateship and return any Vowel products that are in good condition, useable, resalable, restock-able, unopened, and unaltered and the shelf life of the goods have not expired. The product invoice should be within 30 days from the date of purchase. Upon approval, the amount refunded will be equal to associate cost of the product being returned, less total Payout given out by the Company on the original purchase and less 10% service charge. The Buy Back policy is designed to impose upon the sponsor and the Company, the obligation to ensure that the associate is buying products wisely.
The Company has developed and follows its own policy for promotion, advertising, sale and marketing of its products. The associate(s)' services are only to implement such policy. Under no circumstances, associate(s) are allowed to alter or formulate policies. However, associates and staff are encouraged to provide inputs and suggestions for the company's consideration. Company does not allow its products to be stored, displayed or sold in wholesale or retail outlets in public or private places. Every associate is expected to report such instances if they come to his / her notice along with a note indicating the person / associate responsible for and the circumstances behind such instance.
Sale and purchase of the Company's products amongst associates and staff of the company is not permissible. Upon detection of such instances, strict action shall be taken against the persons involved. Sale of products at price(s) and in packages other than the ones determined and implemented by the Company is strictly prohibited. Acts of sale of products at price(s) other than the prescribed price for competing with other associates or otherwise shall be seriously viewed; in such cases Company may terminate associateship of the person(s) found responsible for such act and forfeit their Payout entitlement / arrears. Associates are not allowed to carry out their own promotions unless they have written approval from the Company for the same.
The company designs, prints, publishes and circulates product, plan and vision related literature for promotion, marketing and sales of its products. Associates are not allowed to deviate there from. Under special circumstances, the Company may allow Associate(s) to design customized literature and / or advertisement. However for this purpose, interested Associate(s) shall have to submit a detailed plan in advance to the Company for its approval. Unless written approval is given by the company, none can digress from the form and content of the company's literature/policy for promotion, marketing and sales.
On expiry or termination of associateship, the associate shall remove and discontinue use of all Company signs, logo and/or any other representations and shall not use any name, signs, label, stationery, product name, copyrights, designs and/or any printed material related to any of the Company's products. The outgoing associate is required to submit all material to company and take NOC in this regard. If the above condition is violated, the Company in its discretion may take legal recourse against the errant associates.